RETURNS + STORE POLICIES

EXCHANGES

NOT THE RIGHT FIT!?  FOR CUSTOMERS, WE OFFER ONE FREE EXCHANGE FOR UNWORN, UNDAMAGED ITEMS THAT ARE RETURNED IN THE ORIGINAL PACKAGING WITHIN 15 DAYS OF DELIVERY.  ALL EXCHANGE ITEMS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIVING A RETURN LABEL. 

THE NEW ITEM WILL BE SHIPPED TO THE CUSTOMER WITHIN 3 BUSINESS DAYS OF RECEIVING THE ORIGINAL IN OUR STUDIO.

 INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL EXCHANGE SHIPPING FEES.

 RETURNS

WE GLADLY ACCEPT UNWORN, UNDAMAGED ITEMS, THAT ARE RETURNED IN THE ORIGINAL PACKAGING WITHIN 15 DAYS OF PURCHASE. 

TO INITIATE A RETURN FOR ORDERS PLACED DIRECTLY THROUGH OUR WEBSITE, EMAIL SERVICE@UWILLBY.COM AND WE WILL SEND YOU A RETURN LABEL.  RETURN & EXCHANGE SHIPPING WILL BE DEDUCTED FROM THE REFUND AMOUNT.  ITEMS MUST BE POSTMARKED WITHIN 7 DAYS OF RECEIVING A RETURN LABEL TO BE ELIGIBLE FOR REFUND.

OUR LEATHER OUTSOLES ARE BEAUTIFUL BUT MAY SCRATCH ON HARD FLOORS.  PLEASE TRY YOUR NEW SHOES ON A CARPETED SURFACE TO AVOID SCRATCHING THE SOLE.  RETURNS INITIATED BUT NOT DEEMED BY EITHER/OR TO BE RESALABLE AT FULL RETAIL VALUE -- INCLUDING PAIRS WITH SCUFFED OUTSOLES -- WILL NOT BE PROCESSED.

FACEBOOK SHOP CUSTOMERS ARE RESPONSIBLE FOR SHIPPING RETURNS BACK TO US.  

TO INITIATE A RETURN FOR CUSTOMERS WHO PURCHASE DIRECTLY THROUGH FACEBOOK SHOP, PLEASE EMAIL US AT SERVICE@UWILLBY.COM

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INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL DUTY, VAT, OR OTHER COSTS INCURRED BY CUSTOMS AS WELL AS RETURN SHIPPING FEES.

GIFT CARDS AND ARCHIVE SALE ITEMS ARE FINAL SALE.

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PURCHASING ON SALE

ITEMS PURCHASED THROUGH OUR SITEWIDE SALES ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY.  FLASH, SAMPLE SALE & ARCHIVE SALE ITEMS ARE FINAL SALE.

IF AN ORDER WAS PLACED WITHIN 3 DAYS (OR LESS) OF A SALE - AND THE ITEM PURCHASED IS IN STOCK AND INCLUDED IN THE SALE - WE WILL HONOR THE SALES PRICE AND ISSUE THE DIFFERENCE IN STORE CREDIT. 

DISCOUNT CODES CANNOT BE APPLIED AFTER PURCHASE.

PLEASE REACH OUT IF YOU HAVE ANY FIT QUESTIONS!  

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REFUNDS WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS OF RECEIVING THE ITEM AT OUR STUDIO AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO THE ORIGINAL METHOD OF PAYMENT.

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING FEES.